At HAVIQUE CLOTHES, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, our Return Policy outlines the terms and conditions for returning items.

1. Eligibility for Returns

  • Return Window: You may return items within [Number of Days, e.g., 15] days of receiving your order for a full refund or exchange, provided they meet the conditions outlined below.
  • Condition of Items: To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags and labels intact. Items that are damaged, altered, or show signs of wear will not be accepted.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Custom-made or personalized products
    • Intimate apparel (e.g., underwear)
    • Sale items or items purchased during a promotion (unless stated otherwise)

2. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at [Your Company Email] with your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.
  • Return Authorization: Once your return request is approved, you will receive a return authorization email with instructions on how to send the item(s) back to us.
  • Shipping for Returns: Customers are responsible for the shipping costs associated with returning items unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of your items.

3. Refunds

  • Processing Time: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria. If approved, your refund will be processed within [Number of Days, e.g., 7-10] business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts).

4. Exchanges

  • Exchange Policy: If you wish to exchange an item for a different size, color, or style, please follow the same process as for returns. Once your return is received and approved, we will process the exchange and ship the new item to you. If the requested item is out of stock, we will offer you a refund or allow you to choose an alternative item.
  • Shipping for Exchanges: The customer is responsible for shipping costs associated with sending the original item back to us. We will cover the cost of shipping the exchanged item to you.

5. Damaged or Defective Items

  • Reporting Damages: If you receive a damaged or defective item, please contact us within [Number of Days, e.g., 48 hours] of delivery. Provide photos of the damaged product and packaging to expedite the process.
  • Resolution: We will arrange for a replacement or full refund, including any shipping costs incurred, for items that are confirmed to be defective or damaged upon arrival.

6. Cancellations

  • Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must be returned according to this policy.