At HAVIQUE CLOTHES, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which you may request a refund for items purchased from us.

1. Eligibility for Refunds

  • Return-Based Refunds: Refunds are available for items returned within [Number of Days, e.g., 15] days of delivery, provided they meet the conditions specified in our Return Policy.
  • Condition of Items: To be eligible for a refund, the returned items must be unused, unwashed, and in their original packaging with all tags and labels intact. Items that are damaged, altered, or show signs of wear will not qualify for a refund.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Custom-made or personalized products
  • Intimate apparel (e.g., underwear)
  • Sale items or items purchased during a promotion (unless stated otherwise)

3. Refund Process

  • Requesting a Refund: To request a refund, contact our customer service team at [Your Company Email] with your order number and details of the item(s) you wish to return. Our team will provide you with return instructions if your refund request is approved.
  • Processing Returns: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [Number of Days, e.g., 7-10] business days.

4. Refund Method

  • Original Payment Method: Refunds will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, missing parts).

5. Shipping Costs

  • Return Shipping: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.
  • Original Shipping Costs: If your order included a shipping charge, this cost is non-refundable unless the return is due to our mistake.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us within [Number of Days, e.g., 48 hours] of delivery. Provide photos of the damaged product and packaging to expedite the resolution process.
  • Full Refund or Replacement: For items confirmed to be damaged or defective, we will offer a full refund or a replacement, including any shipping costs incurred.

7. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund after the processing time, first check your bank account or credit card statement again. Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [Your Company Email] for assistance.

8. Cancellation Refunds

  • Order Cancellations: If you cancel an order before it has been shipped, you will receive a full refund. Once an order has been shipped, it cannot be canceled and must be returned according to our Return Policy.